Basic Information

• How to request for quotation?

  • Three Methods to Request for Quotation: RFQ, Upload BOM, or Sending Message.
  • You can submit your request without registration. The only information we need: your name, email, country, and the products you need.
  • Registered user can view all RFQ history after logging in.

BOM, as Known as Bill of Materials

• How to add product into RFQ?

  • You may add the product by clicking the button "Add to RFQ" in Product Page, including the quantity and target price.
  • You may add the product by clicking the button "Add to RFQ" in Product List (the result of searching, manufacturer product list, or category product list), including the quantity only.
  • You may add the product by filling the form below the searching result.
  • You may add products by filling product list in the BOM.
  • You can view, update, or remove Products in the BOM, Product Page, or Product List.
  • You can edit the quantity or target price of the products in the BOM, Product Page, or Product List.

• How long are the products keeping in BOM?

  • The BOM requires Cookie and JavaScript enabled by Browser.
  • The BOM will be cleared if you closed entire browser.
  • The BOM will be cleared after submitting a quotation request through the BOM.
  • You can remove products in the RFQ manually.

• How to submit a quotation request through the RFQ?

  • Make sure there is one or more items in the RFQ; otherwise, an error message will show up.
  • Click the button "Continue to Fill in Contact Information" to continue.
  • Login your Skychips account or fill in the contact information directly, then click the button "Continue to Review the RFQ Form" to continue.
  • Review all information and double check they are correct before clicking the button "Submit the Request for Quotation" to send a quotation request.
  • After submitting the request for quotation, you will get a RFQ# for identifying and tracking your RFQ. Also, you will receive an email contains the information you submitted.
  • Usually, our team will contact you within 48 hours, usually within 24 hours.

• How to upload a BOM file?

  • Click the link of "Request for Quotation" from the menu bar, top bar, or at the footer to enter Upload BOM Page
  • After your upload the BOM file, please follow the order of request for quotation by BOM Cart to finish the process.
  • Maximum Size of BOM File: 2048KB. File Name Must Only Contains: 0-9 a-z A-Z _ - . Format Supported: xls, xlsx, csv, doc, docx, pdf, txt. The uploaded file will be automatically removed if you did not submit the RFQ.

Search Product

• How to search product by part number?

  • You can find the search bar at the top of each page.
  • The search engineer will only do matching the leading characters of part number.
  • If the product did not exist in our database, you may fill in the Non-Found Product form to add product into BOM. We do our best to seek it from our supply chain network without any extra charge.

User Account

• How to create a Skychips account?

  • First, click the link "Login/Register" at the top bar; Second, click the button "Create My Skychips Account" to enter the registration page; Then, fill in all required information and submit.
  • You will receive a notification e-mail after registration.

• What is the RFQ List?

  • Registered user can view all RFQ history in the Account Home.

• What is the Contact List?

  • Registered user can select Contact from the list when submitting RFQ. It saves the user's time. The user can manage the Contact List in the Account Home.

• How to update the account information?

  • Register user can update the email, password, security question and answer.
  • They can be update by using the buttons at the left side panel.

• What can I do if I forgot my password?

  • Click the link of "Forgot Your Password?" in the Login/Register Page, then follow the instruction to reset your password.
  • Or, you may contact our Customer Service to reset your password.

Tracking Service

• How to view my RFQ?

  • Click the link of "Tracking Service" from the menu bar "Services" or at the footer to enter the page for tracking.
  • Enter your RFQ# and email, then click the button at the right end to retrieve your RFQ information.

• How to tracking my package status?

  • Click the link of "Tracking Service" from the menu bar "Services" or at the footer to enter the page for tracking.
  • Enter your package Tracking# and select the correct carrier, then click the button at the right end to retrieve the package tracking information. The package tracking service is provided by 17tracking.
  • Or, go to the carrier's official website and follow its instruction to tracking your package.

Send Message

• How to send us a message in our website?

  • Click the link of "Send Message" at the footer to enter the page for messaging.
  • Before submitting message, please fill in all necessary information along with proper department.
  • After submitting message, you will get a message# for identify your message.

Ordering

• How to place order?

  • Our team will contact you with our pricing first. If you reply with acceptance, our agent will assist you to process your order.
  • Once the order is ready, we will send you a notification with the package tracking number.

• Can I request a quote for non-stocked/non-found products?

  • Yes, you can request a quote for whatever kind of products: stocked, non-stocked, or non-found in our database.
  • Skychips can get the non-found products (in our database) from other distributors since we have a large and stable supply network. However, we cannot grantee the product availability.

Payments

• See the Payments Information Page. Details

Shipping

• See the Shipping Information Page. Details

Return/Refund

• Contact us for more information. Click to Send Message

Warranty

• Contact us for more information. Click to Send Message

Revised December 10, 2022